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IT Helpdesk Services in
the Greater Boston Area


IT Help Desk Services

As businesses increasingly rely on technology to operate, the importance of having a reliable IT support system cannot be overstated. A responsive Help Desk and reliable Tech IT Support team is needed to keep your users productive, your systems up and running, cut down on downtime, and ensure that your company can function at peak performance.

We at PriorIT recognize the value of uninterrupted company operations. We provide both remote and on-site support to accommodate the particular requirements of your company. For any IT problems that may occur, our help desk services offer quick and effective fixes around-the-clock.

What Is Help Desk Services?

Help Desk is there for your office to operate without tech issues, and provide your team with a single point of contact for their technical support needs.  We provide phone, chat, and onsite IT support tailored to each clients unique needs. Most IT support issues are related to hardware or software technical problems. Our service desk technicians investigate the issue and provide timely resolution remotely or schedule an onsite visit if needed. Our team of technology experts is ready to troubleshoot and answer user questions within service level agreement terms.

Most IT work these days is done remotely, using chat, phone, remote access, but if the problem cannot be solved without an onsite, field technician goes out to the client and works on site.


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    Benefits of Our Boston Helpdesk Service


    To make sure that your business activities run without a hitch, our IT help desk service is available 24/7/365. We are prepared to assist you in resolving your IT difficulties whenever they arise since we recognize that technological problems can happen at any moment. As our support staff is always on deck, you don’t have to worry about computer issues, give 100% of your attention to running your business.

    PriorIT provides both remote and on-site support to help you solve problems as quickly and efficiently as possible. Our remote support allows us to diagnose and resolve most issues without the need for an on-site visit, saving you time and money. However, if an on-site visit is required, our team of experts will be there to assist you promptly.

    You only need to call one number to reach our PriorIT team, and we will assist you with any IT-related issues you may have.

    One of our key metrics is “Did we do it right the first time?” We aim to resolve issues during the initial call and set clear expectations as possible.

    Break-fix and emergency support can be costly, and it is often a patchwork covering only the most acute issues. As problems are growing worse without proper long-term solutions, downtime halts business operations, you may need to replace equipment unexpectedly and have no idea how much the next problem would cost.

    We provide rapid and effective response to IT issues so you can concentrate on running your business without being distracted by technicalities.

    PriorIT team stays on top of current threats and works closely with vendors to offer better cybersecurity solutions for clients. We keep an eye on alerts from your systems around-the-clock, 365 days a year to make sure your company is safe.

    We keep track of all IT incidents and perform root cause analysis to find and fix any underlying problems that may be causing recurring issues.

    We provide remote support so that we can help your remote employees with any IT-related problems they might experience, enabling them to work effectively from any location.

    Your IT specialists can concentrate on business-critical functions and leave everyday service needs to our IT support. Our team can help with projects that need more hands, and free up your IT staff to work on most important tasks.

    Business email, file storage and sharing, Office suite (Word, Excel, Outlook) support help with everyday issues, happening to most common business software. Business owners are worried about the technical problems slowing down business? Focus on business growth and delegate IT to us.

    Each service desk case is tracked to provide transparent resolution timeline, record actions taken, connect with other similar cases with same root cause

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    Service Desk Features

    We offer comprehensive software support. Whether you are installing new software or fixing problems with existing applications.

    Whether it’s repairing a faulty computer, replacing a broken printer or upgrading your servers, we ensure that your equipment is always functioning at its best.

    Our team of experts can troubleshoot any network issues, install new hardware or software and provide regular maintenance to keep your network functioning at its best.

    The PriorIT team can remotely diagnose and resolve most technical issues, ensuring minimal downtime for your business.

    Our company has been specialising in creating automatic data backups and restoring them for over 12 years.

    We ensure that your operating systems are always up to date and functioning at their best.

    Our team provides regular performance reviews and reporting to ensure that your systems are operating at their best.

    Our services include the installation and maintenance of anti-virus, anti-spam and other security software to ensure that your business data is always safe.

    Support services for peripherals, including printers, VPNs, wireless networks and mobile platforms

    Industries We Serve

    Real Estate
    Professional Services

    How Much Do Help Desk Services cost in the Greater Boston Area?

    The costs of IT Helpdesk Services can be calculated and budgeted. The number of workstations, offices, the complexity of your IT systems, and any particular requirements you may have all affect the typical cost of Help Desk services. You should budget $75 to $125 a month for each user.

    Our partners

    What our clients say

    freddy steinberg
    freddy steinberg
    20 January 2023
    I couldn't be happier with the results of Oleg's visit. He was able to fix a difficult problem, and now everything works perfectly. I highly recommend PriorIT.
    Lisa Pontoppidan
    Lisa Pontoppidan
    12 October 2022
    Vitaliy listened well to what I needed and delivered a beautiful, well-designed website. Let him update your website, too!
    Pam Lunedei
    Pam Lunedei
    29 July 2022
    Our company has been using PriorIT for several years. We don't worry about technical issues because the team is always guaranteed to respond and resolve it immediately!!
    Suellen Beaty
    Suellen Beaty
    1 June 2022
    PriorIt has been providing all our needed IT services for the past 10 years and we are extremely pleased with the level of care and professionalism that the team offers. We highly recommend them and their services.
    Ludwig Alban
    Ludwig Alban
    8 March 2021
    We have been using PriorIT for years and are 100% satisfied. They quickly find the problem, explain it to you and fix it. In short they care and take care of you.
    charbel Laham
    charbel Laham
    18 December 2019
    Great efficient experience start to finish!
    Dmitry Shevchenko
    Dmitry Shevchenko
    5 July 2017
    Recommend this company to anyone. Their professionals solved all our problems and continuing to support our business
    RAM Car Transport
    RAM Car Transport
    30 June 2017
    Our company was using outdated email server, and we had ongoing problems with emails not going through, spam and downtime. PriorIT helped us to migrate to Office 365 and now on top of emails we got shared calendar for the entire team, shared contact book and mobile apps. Engineer came onsite to reconfigure our email clients and make sure all our staff members are comfortable with the new setup.
    Matthew H
    Matthew H
    20 June 2013
    In this day and age, it seems like everyone is switching over to high-tech appliances. After living without surround sound and an HDTV for 20+ years, I decided now was the time for a change. My wife was adamant about placing the TV on the wall and making the speakers as discreet as possible, so I caved and went forward with her making the decisions. I didn't really know how to install all of this confusing stuff, so my friend who is pretty up-to-date on modern technology told me to get in touch with PriorIT. I spoke to one of their representatives on the phone and I told him specifically I had a very low budget. He said it was not a problem and they could get the job done regardless. It ended up being swift and easy, all of the wires are hidden and I now have a beautiful cinema in my living room! A+ to PriorIT!
    Ronald Gomez
    Ronald Gomez
    18 June 2013
    I employed the services of PriorIT to develop my website. They met with me a few times to go over the design, expectations and content. Everything PriorIT promised was delivered. They are knowledgeable, friendly, efficient, produced an outstanding website for me and the price was surprisingly reasonable. I could not be happier with the end result and I highly recommend them to anyone looking for a website of their own.

    IT Support Solutions
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