IT Helpdesk Services in
the Greater Boston Area

To make sure that your business activities run without a hitch, our IT help desk service is available 24/7/365. We are prepared to assist you in resolving your IT difficulties whenever they arise since we recognize that technological problems can happen at any moment. As our support staff is always on deck, you don’t have to worry about computer issues, give 100% of your attention to running your business.

PriorIT provides both remote and on-site support to help you solve problems as quickly and efficiently as possible. Our remote support allows us to diagnose and resolve most issues without the need for an on-site visit, saving you time and money. However, if an on-site visit is required, our team of experts will be there to assist you promptly.

You only need to call one number to reach our PriorIT team, and we will assist you with any IT-related issues you may have.

One of our key metrics is “Did we do it right the first time?” We aim to resolve issues during the initial call and set clear expectations as possible.

Break-fix and emergency support can be costly, and it is often a patchwork covering only the most acute issues. As problems are growing worse without proper long-term solutions, downtime halts business operations, you may need to replace equipment unexpectedly and have no idea how much the next problem would cost.

We provide rapid and effective response to IT issues so you can concentrate on running your business without being distracted by technicalities.

PriorIT team stays on top of current threats and works closely with vendors to offer better cybersecurity solutions for clients. We keep an eye on alerts from your systems around-the-clock, 365 days a year to make sure your company is safe.

We keep track of all IT incidents and perform root cause analysis to find and fix any underlying problems that may be causing recurring issues.

We provide remote support so that we can help your remote employees with any IT-related problems they might experience, enabling them to work effectively from any location.

Your IT specialists can concentrate on business-critical functions and leave everyday service needs to our IT support. Our team can help with projects that need more hands, and free up your IT staff to work on most important tasks.

Business email, file storage and sharing, Office suite (Word, Excel, Outlook) support help with everyday issues, happening to most common business software. Business owners are worried about the technical problems slowing down business? Focus on business growth and delegate IT to us.

Each service desk case is tracked to provide transparent resolution timeline, record actions taken, connect with other similar cases with same root cause