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IT service

PriorIT specializes in providing ongoing IT maintenance for companies that do not have full time IT staff. Typical problems that organizations experience without qualified IT management include:

  • Downtime, loss of revenue
  • Expensive emergency recovery service
  • Security breaches, viruses, critical data loss

The approach is to establish continuous monitoring, remote management, problem prevention, and reporting, resulting in less downtime, better service, and improved efficiency of business operations. Key services offerings include:

  • Provide responsive phone, remote, and onsite support
  • Setup 24/7 monitoring for every server and workstation with alerts and escalation to service desk
  • Implement regular maintenance, security updates, and antivirus checks
  • Plan IT infrastructure development and upgrades, maintain control of IT budget

Suggested pricing structure is scalable and provides predictable IT budget for the current computers and servers, as well as the future ones.

Each incident is tracked providing information about the systems and users involved, making it easy to ascertain whether the hardware needs to be replaced or the user requires training.

Services Provided by Managed IT Service Desk

Supported systems Supported services

Servers

Users and computers, shared folders access, data backup

Workstations

Operating system, Office suite, security products

We provide detailed service sheets and IT system passports, which capture data and track all changes. Tickets can be submitted by email service@priorit.us, desktop agent, phone.

Recent Projects

HVAC Company

Migrated obsolete physical servers running core business and financial applications to Microsoft Azure cloud, setup Remote Desktop Services, VPN, Office 365. Benefits for the end user included:

  • No upfront cost on server purchase, just operating expense based on the actual Azure usage
  • Users work in their secure server sessions from any device allowed by company policy
  • Access to company IT resources for remote employees and branch offices
  • Email, calendars, file storage, and collaboration, voice over IP, instant messaging, and presence

Property Management Company

Created a Remote Desktop Services infrastructure in Google Cloud Compute environment to host financial application. Implemented Mobile Device Management. Setup Office 365 and Dropbox for Business supporting organizational structure and permissions. Providing ongoing, managed IT support, service desk with ticketing system, and SLA. Result:

  • No capital expenses, only running cost of Google Cloud Compute, flexible access to business applications
  • Predictable cost of ongoing IT support with minimized downtime for users and system
  • 24/7 monitoring, alerts, preventive maintenance, patch and update management, security and backup policies
  • Application management, remote lockdown and wipe, update management for company mobile devices

Retail Store

Created a server cluster solution with two Dell server nodes hosting SQL-based store management application with as many as 20,000 items. Created cable infrastructure with redundant Internet channels for credit card processing. Setup a video surveillance system. Outcomes:

  • Guaranteed uptime for the store operations, including credit card processing
  • Protection from Internet outages
  • Retail loss prevention

Our Services

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